

1. How long have you been cleaning and do you offer a money back guarantee?
2. Do you charge carpet cleaning services by the room, hour, or square metre? (it should be by the sq ft or sq mt) and can you provide me with a written fixed price quotation? (not an estimate)
3. Can you recognise and make a decision on the best and safest method to clean my carpets?
4. How long will it take for my carpets to dry? (max hrs)
5. Do you use any harmful solvents and are your products environmentally friendly?
6. What constitutes an “extra charge” ( you should never in the normal course of the job be charged for moving furniture and for spot cleaning.)
7. Can you guarantee my carpets will not shrink? ( if they can’t then go no further)
8. Are you professionally trained carpet cleaning services and by who?
9. Do you use approved products only and can you produce material data safety sheets if necessary?
10. Are you fully insured including treatment risk insurance carpet cleaning services. Can you produce your up to date accreditations and insurance policy on demand?
If all the answers to the above questions are to your liking you should then proceed safe in the knowledge that you have done all you can to ensure that the cleaner coming into your home is a bona-fide professional carpet cleaning services.
Ian Harper MBICSc